Terms of Service
Effective Date: September 15, 2025
Welcome to Lux Pet Spa (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our pet grooming services, website, and related offerings within California. By booking an appointment or using our services, you agree to these Terms.
1. Services
Lux Pet Spa provides professional pet grooming and related Pet care services. Services may vary depending on your pet’s size, breed, coat condition, and behavior. We reserve the right to decline or discontinue services if we determine that grooming poses a risk to the pet or staff.
2. Appointments & Cancellations
Appointments must be scheduled in advance. A cancellation or reschedule requires at least 24 hours notice. Late cancellations or no-shows may result in a fee. Repeated no-shows may result in refusal of future bookings.3. Health & Safety
You confirm that your pet is up to date on required vaccinations in accordance with California law. Please inform us of any medical conditions, behavioral issues, or special needs. For the safety of your pet and our staff, aggressive or unmanageable pets may be refused service.4. Fees & Payments
Prices are based on breed, size, coat condition, and requested services. Additional charges may apply for matting, fleas, special handling, etc. Payment is due at the time of service. We accept Credit Cards, Check Cash and on occasion only Zelle and Venmo. Refunds are not guaranteed once services are completed, but concerns will be addressed in good faith.5. Liability
While we take every precaution to ensure the safety and well-being of your pet, grooming involves inherent risks. You agree that: Lux Pet Spa is not liable for pre-existing conditions, accidental injury due to your pet’s behavior, or issues arising from undisclosed health conditions. In the event of a medical emergency, we may seek veterinary care at your expense.6. Photography & Marketing
We may take photos of your pet before and after grooming for records or promotional purposes. If you do not wish your pet’s image to be used, please notify us in writing.
7. Customer Responsibilities
By using our services, you agree to: Arrive on time for scheduled appointments. Provide accurate information about your pet’s health and behavior. Pick up your pet promptly after services are completed.8. Changes to This Policy
Your personal information will be collected and used in accordance with California law, including the California Consumer Privacy Act (CCPA/CPRA). For details, please see our Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by California law, Lux Pet Spa is not responsible for indirect, incidental, or consequential damages. These Terms do not limit any rights you may have under California consumer protection laws.